Because our websites are built from the ground up, we have complete flexibility to design exactly what you need. We are never hand-cuffed by website templates or content management systems.

It's our philosophy to keep the underlying website code as simple as possible. Simplicity is the key to building robust solutions that are universally compatible and require low overhead for maintenance. We verify compatibility of all of our websites on all the most popular internet browsers.

After the development is complete, we don't stop there. Our total management solution ensures that your website will be hosted on our servers and available online. We will also setup your new email addresses and optimize your site for search engine optimization (SEO).

The best part is that your personal account manager will continue to be available for all your future needs.

Your personal account manager will take care of this behind the scenes, so that you can focus on your business. In fact, our clients will never need to worry about which hosting package to choose, how much bandwidth they need, or what their FTP password is. And if you don't know what I'm talking about, even better for you.

We provide a 99.9% uptime guarantee and backup all of your data daily. Our fault Tolerant RAID-10 disk arrays keep your website and email functional, even if the hard drive fails. On top of that, our multi-redundant backup solution is physically located over 1000 miles away to prevent data loss in case of a catastrophic event. Here are some other nice facts about our server:

• Gigabit uplink with a guaranteed 20mbit connection
• Fully redundant network with no single point of failure
• Multiple layers of network security
• Multiple bandwidth providers (AboveNet, ATT, Comcast, Global Crossing, Level(3), NTT)
• State of the art Data Center with backup power generators and HVAC units

Unlike other website development companies, we believe that future support is just as important as the initial development. With our single point of contact business model, your personal account manager is available at any time to make updates or changes to your website.

Because your account manager knows you and your business personally, they understand the best way to address your needs. It's common for our customers to send us new content, such as a news article, flyer, or event information, and let us figure out how best to integrate it into their website. Your account manager is an extension of your office staff.

As part of our total management solution, Single Point Sites will register, manage, and renew your domain for the lifetime of your website. Our clients need not become well versed in the technical aspects of domain management. We'll handle that.

A custom email address is important to building a professional business image. For example, susan@valleywine.com is much better than sue_71@comcast.net. We can outfit your entire team with custom accounts. Furthermore, we can create generic email accounts such as info@valleywine.com that can be automatically forwarded to another account.

Email may be accessed using your favorite email program such as Outlook, Mac Mail, or Blackberry. A webmail portal is also available to allow access from any computer with an internet connection. This feature is especially useful while traveling.

Every email account is equipped with spam protection.

Email archiving is available upon request.

The advantage of deleting the emails automatically is that you'll never see them. Spam messages that get to your inbox will be rare. The disadvantage, however, is that it's possible that false positives (non-spam emails) get filtered, but you'll never know. Instead, if we choose to flag the emails as spam and filter them using your email program, you'll have the ability to browse through your spam messages before you delete them, to be sure that nothing valuable is lost.

For the best level of spam and virus protection, we also offer and manage a premium third-party service from Google called Postini. This service updates its spam detection algorithms continually, and scans email attachments with the latest virus detection software available. This service can be activated at any time. It is most useful for larger operations that cannot afford to unleash a computer virus in their office, or whose email addresses happen to be in the hands of every spammer across the globe.

This service provides you access to an online account capable of searching through all your old emails at any time. This means that you'll never lose another email due to a crashed computer or accidental deletion.

Your account manager will work with you to setup the service and show you how to use it, and we'll always be here to help in the future.

Our single point of contact business model combines the best of two worlds: a personal account manager devoted to your operation with the backing of a credible, established, professional organization. In fact, some of our clients have been with us since 2002.

Without hesitation, we can take your existing page and redesign it with a professional look and modern features. Because much of the content is readily available on your old website, the turn around time is quicker, and the development does not require much effort on your part.

With your new site, your account manager will be ready to keep your website up to date.

Your personal account manager will work with you to hash out some general guidelines, then work with our talented team of graphic designers to generate some examples. Choose your favorite, then have it fully integrated into the design of your website. Our single point of contact business model ensures that you'll keep working with the same person who already understands your needs, and how you like to work.

We will store your logo on our secure servers, and are ready to send it to anyone you want, in any popular image format, at any time. Just let your account manager know what you need, and where it needs to go.

Your personal account manager will work with you to choose the best implementation method depending on your expected shipping volume and inventory size. Smaller stores will benefit from a simple Paypal checkout system because of low maintenance and low start-up costs. For larger stores, we recommend a feature-rich, fully-integrated shopping cart system with inventory and customer management tools. Shipping charges can be automatically calculated for UPS or FedEx shipments.

All of our shopping and checkout methods follow strict security guidelines so that your customers' credit card information is safe. We will acquire verified security certificates and configure 128-bit or 256-bit encryption for you.

Furthermore, we are happy to load all of your products into your online store. All you have to do is ship the goods and collect money.

Your personal account manager will work with you to identify the key words and types of users that you want to attract to your site. These words will then be properly integrated into your site to boost your site's relevancy rating. We will also help you generate a 'meta description' that will appear below your site's link on Google. It is important that this description also captures the key words that are relevant to your site's content.

Furthermore we will implement a proper 'site map' and submit your new website to the most popular search engines such as Google, Yahoo, MSN, Bing, etc. This will help to expedite the categorization process and further improve your search ranking.

Long term, your account manager will monitor your rankings in Google and suggest improvements to your site. At any time, a comprehensive visitor statistics report can be provided to see trends in website traffic over time.

We can do it all. First, your personal account manager will work with you to integrate a mailing list management tool into your website that will allow people sign-up, or gather an existing list from you directly. Then, you provide us with your content and we'll generate a professional email that is consistent with your brand image. Upon your approval, we will deliver the message to as many people as you want.

It's important to note that it violates internet usage policies to send out over ~200 emails from your personal email account all at once. Your internet provider will consider it spam, and likely shut off your service. (Not good.) That's why we use special tools to send messages directly from the email server and throttle the mass mailing during non-peak internet hours.

This type of advertisement is effective to get useful traffic on your website. Your ads are strategically placed depending on the key words and phrases that are specified. The cost will vary depending on the competition in your market. Your total cost is determined by spending limits that you set.

Your personal account manager will work with you to generate a marketing plan and subsequently facilitate the advertisements. We will provide statistical reports upon request.

• Number of visits, and number of unique visitors
• Visit duration and latest visits
• Usage by Months, Days of week and Hours of the day
• Domains/countries of visitor's hosts
• Most viewed, entry and exit pages
• Most commonly requested File types
• Search engines, Keywords and Phrases used to find your site
• Number of times your site is added to Bookmarks / Favorites

Our team has many years of experience using the most popular software tools to generate professional, effective, and aesthetically pleasing documents. Here are some examples tasks that we've done for our clients:

• Clean-up graphics and animation in your customer presentations
• Create a PowerPoint template with your company's logo
• Convert documents to PDF format
• Create charts and graphs in Excel
• Format documents with section headers and dynamic table of contents
• Add headers, footers, and dynamic page numbers
• Edit images to remove background colors, and/or improve quality
• Resize images to reduce the file size
• Convert image formats to something useful
• Integrate video and sound into a PowerPoint presentation
• Convert old overheads to PowerPoint presentations

With our technical expertise and business/marketing experience, your account manager will do their best to find solutions to your problems. Let us know what you need, and we'll do our best to help.